The City recently experienced a data security incident that resulted in our services being taken offline for a number of weeks, which included the City’s utility billing and electronic payment system.. You may have noticed that you did not receive your last bill as regularly scheduled. Your next billing statement that you either just received or will be receiving soon will likely be higher because it will reflect the usage for the previous non-billed period and the current period. We recognize this may cause an inconvenience for some. For this reason, the City will not be assessing late fees or performing turn-offs for this billing cycle. Also, the payment activity listed on your bill may not be accurate and may include a late fee that the City will be waiving. We are still working to update our records with customer payments made over the last several weeks, and we apologize for the temporary confusion this may cause.
We deeply regret that this incident occurred and apologize for any inconvenience it may have caused you. We are working to restore our operations back to normal and we are here to help you in any manner necessary. We anticipate being able to process customer payments via mail, phone, or in person starting January 4, 2021. Online payment options are still not available at this time, but we will provide an update as soon as online payment processing becomes fully operational. Please follow us on Facebook (https://www.facebook.com/cityofdadecity) or visit our website www.dadecityfl.com for posted updates.
In the meantime, should you have any questions regarding your bill, please call us at 352-523-5053.
Water and sewer rates are scheduled to increase by 2% and 6.5%, respectively. Increases will be effective with billing periods beginning in October and will be reflected on bills that are due in December 2020.